Introduction to Negotiation Skills

Strong negotiation skills are essential for building productive working relationships, protecting interests, and reaching outcomes that create value. Whether you’re working with clients, suppliers, or internal teams, effective negotiation helps you navigate competing priorities, reduce friction, and strengthen long-term business partnerships.

This workshop gives you the mindset and techniques needed to negotiate with clarity, confidence, and purpose. You will learn how to prepare for negotiation and set clear objectives. Moreover you will explore practical tactics, while also learning how to recognize and respond to them when used against you. Tools such as BATNA (Best Alternative to a Negotiated Agreement) and ZOPA (Zone of Possible Agreement) will help you define your position and expand options. You will also develop essential communication skills to build trust and find common understanding.

With a focus on application, this workshop combines interactive exercises, role plays, and case-based scenarios.

Outcomes

Who This Workshop is For

Those who need to learn the basics of negotiation, this course includes discussions on techniques, pricing, deadlines, roles, and resolving negotiation issues. For any professionals who negotiate and want more confidence. Ideal for team leads, project coordinators, managers, business development and account professionals.

Content