Because difficult conversations can evoke intense and uncomfortable emotions, many people dread, delay or avoid them. Others go in, geared for a confrontation. Many people find that conversations with subordinates, peers and supervisors leave them frustrated, drained, or overwhelmed. The business implications of conflict or avoidance can be significant in terms of impact on resources, productivity, relationships, and reputation.
However, it’s possible to change this and handle difficult conversations with more comfort, confidence, and less emotional distraction.
Crafted by the author of the book Emotional Judo® Communication Skills to Handle Difficult Conversations and Boost Emotional Intelligence, this training shows how to recognize and manage the dynamics of difficult conversations. It gives practical strategies on behaviors, and what to say, so that others will engage and listen more willingly, even when emotions are high. This, in turn, helps build, manage, and maintain productive relationships in the workplace.
Participants learn and practice clear communication structures to help overcome reluctance, deal with discomfort, and adeptly manage the emotional intensity and power tactics of difficult – but vital –conversations. The course also addresses how to identify and respond when others use sneaky tactics to pushback, resist or manipulate the conversation.